Terms And Conditions

1. Introduction

Welcome to Instead Of Bread UK. These terms and conditions govern your use of our website and the purchase of goods from us. By accessing our website and/or placing an order, you agree to be bound by these terms and conditions. Please read them carefully.

2. Business Information

Instead Of Bread UK
18 Thirlmere Ave
Grimsby
DN33 3EA
You can contact us here

3. Description of Service

Instead Of Bread UK offers a variety of low calorie food products, including Broghies, syrups, and spreads, available for purchase online. We also provide recipes and information related to low-calorie diets.

4. Applicability

These terms and conditions apply to all transactions on this website. By placing an order, you are offering to enter into a contract with us. A formal contract is only created when we accept your order.

5. Prices and Payment

All prices are displayed at the time of order and are inclusive of VAT unless otherwise stated. We accept the following methods of payment: Credit cards, debit cards & PayPal. Payment is due in full at the time of purchase.

6. Delivery

6.1. Delivery Methods

We offer the following delivery methods:
See our dedicated shipping & delivery page here.

• Local collection
• Broghies by post (courier)
• Syrups/spreads by post (Royal Mail 48Hr tracked)

6.2 Local Collection

If you live in the Grimsby area, or are prepared to travel, you can collect your products from us between 1pm and 7pm any day apart from Thursday. This of course is free of charge.

6.3 Broghies By Post

If you order Broghies by post, they will be sent via courier. We do have a packing guide on this page to tell you what we can get in each box. We recommend you buy the maximum amount of Broghies that can be fit in the box, as this will save you a considerable amount of money in the long run.

6.4 Syrups And Spreads By Post

These will be sent using Royal Mail 48Hr tracked, as other couriers will not accept liquids. These are shipped by weight, and our shopping cart will calculate the rates as you add items.

6.5. Delivery Times

We aim to dispatch orders within 2 business days. Delivery times may vary depending on the delivery method and destination. We do not guarantee delivery times and are not liable for delays due to factors outside our control, such as bad weather, failure by couriers or traffic conditions.

6.6. Delivery Address

Products will be delivered to the address you provide during the order process. It is your responsibility to ensure that the delivery address is accurate and complete.

6.7. Non-Delivery

If a parcel is returned to us due to an incorrect address or your inability to receive the delivery, we will offer the following options:

• Refund the item cost only.
• Resend the goods at your expense. (Postage to be paid by you)

6.8. Items Lost In Transit

All parcels are sent tracked so that we can monitor the journey and delivery of your items. Should ANY parcel be lost by any courier, we will need to put in a claim for the lost item. IMPORTANT, we cannot start a claim with most couriers until at least 10 days after the expected delivery date. If two weeks have passed since we marked your order dispatched, and it has not turned up, contact us here with your order number, and we will start the process.

At this point, we will either offer you a refund or resend the order.

• Refund the cost of the order only, not including processing fees or shipping costs.
• Resend the order (Postage to be paid by you)

7. Damaged Goods

7.1. Broghies

Broghies are a dried food product and are fragile in nature. We pack all Broghies in sturdy bags and boxes to secure them in transit. We also clearly mark each box as fragile. Most orders do arrive intact, however, we can NOT be held responsible if couriers or their automated sorting systems break some of your Broghies in transit. We have NO control over the handling by other companies.

Your order will leave us in an undamaged state. Should a few of your Broghies get broken, they are still edible, and therefore we can not offer refunds or returns. When ordering from us, you are accepting this limitation. Here are some great ideas for what you can do with broken Broghies.

7.2. Syrups

We wrap all bottles of syrup and jars of spreads in bubble wrap tightly and then place them in a sturdy box. We have never had the bottle of sauce break open in transit, should this happen to you, please get hold of us. Furthermore, we cannot offer refunds if a bottle is just dented.

8. Returns and Refunds

8.1. Returns

We accept returns by arrangement for sealed goods in their original packaging only. We do not accept returns for opened syrups/Broghies or “I don't like the product” reasons.

8.2. Consumer Rights Act 2015

In compliance with the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. If you receive faulty goods, you are entitled to a refund, repair, or replacement.

8.3. Cancellation Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods and receive a full refund. To cancel, you must notify us in writing within this period. You then have 14 days to return the goods in an unopened state after cancellation notification.

8.4. Refund Processing

Refunds will be issued within 14 days of receiving the returned goods. Refunds will be issued to the original payment method.

8.5. Non-Refundable Items

The following items are non-refundable:

• Perishable goods
• Unsealed hygiene items. (Broghies, syrups or spreads)

9. Food Safety and Allergen Information

9.1. Allergen Information

Customers must be informed if the food contains any of the 14 specified allergens as an ingredient. This information will be provided:

• Before the purchase of the food is completed (in writing on our website, see product information tabs)
• When the food is delivered (allergen stickers on food by the manufacturer)

10. Minimum Order Amounts

No minimum order amount for the public.

£42 minimum order amount for trade accounts.

11. Extra Fees

A small fee is charged for order handling to cover processing costs.

12. Consumer Rights

As a consumer, you have certain rights under consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These rights include the right to goods that are of satisfactory quality, fit for purpose, and as described. You also have the right to cancel your order within 14 days of receiving the goods. We sell food products which need to be unopened and returned to us for this clause to apply.

13. Data Protection and GDPR Compliance

13.1. Data Collection

We collect personal data in accordance with the Data Protection Law. We will obtain your explicit consent for data collection, especially for marketing purposes.

13.2. Privacy Policy

Our privacy policy, which is available on our website, explains how we collect, use, and protect your personal data.

13.3. Data Security

We implement robust data security measures to protect your data.

13.4. Data Breach Notification

In the event of a data breach, we will notify you in accordance with GDPR requirements.

13.5. UK GDPR Principles

We adhere to the principles of lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality.

14. Intellectual Property

All intellectual property rights, including trademarks, copyrights, patents, and design rights, belong to Instead Of Bread UK or our third-party suppliers. You may not use, modify, or reproduce our intellectual property without our prior written consent.

15. Limitation of Liability

Our total liability to you is limited to the amount you paid for the goods. We are not liable for any indirect, consequential, or incidental losses.

16. Terms of Use/Purchase

You must be at least 18 years old to place an order on our website [6]. We reserve the right to refuse service to anyone [6].

17. Dispute Resolution

We will attempt to resolve any disputes quickly and efficiently. If you are not satisfied with our resolution, you may seek alternative dispute resolution (ADR).

18. Accessibility

We are committed to ensuring that our website is accessible to everyone, including those with disabilities.

19. E-commerce Transactions

Electronic contracts are legally binding. Online payments comply with PCI DSS standards.

20. International Sales

We sell only to the UK.

21. VAT and Tax Regulations

We are not VAT registered. All prices are inclusive of VAT unless otherwise stated.

22. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website.

23. Governing Law

These terms and conditions are governed by the laws of England and Wales.

Conclusion

These terms and conditions are designed to protect both you and Instead Of Bread UK. By using our website and purchasing our products, you agree to abide by these terms. If you have any questions, please contact us.